Terms of Service
Updated last month
Last updated: October 3, 2026
1. Acceptance of Terms
By accessing or using Gratona ("the Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Service.
2. Description of Service
Gratona provides a cloud-based sponsorship and donation management platform for nonprofit organizations. The Service includes donor management, payment processing, communication tools, reporting, and related features.
3. Account Registration
You must register for an account to use the Service. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
4. Payment Terms
Paid plans are billed on the schedule specified in your order or at the time of purchase. Payment processing fees set by the payment gateway in effect (Stripe, PayPal, or another supported processor) apply to all donations processed through the platform. All fees are non-refundable unless otherwise stated.
5. Data Ownership
You retain ownership of all data you input into the Service. We do not claim ownership of your donor data, sponsorship records, or any other content you create using the Service.
Anonymous information
Your data submitted to or generated through the Service (Customer Data) remains yours. Subject to our Data Processing Addendum and applicable law, you authorise Gratona to create anonymised insights and datasets from Customer Data and use of the Service.
We may use, retain, share or license this information for research, benchmarking and developing products and technology, including AI training and evaluation.
This information must not identify your organisation or any individual through means reasonably likely to be used, or reveal your confidential information. Aggregated information must meet the same standard. We will not attempt to re-identify it and will require recipients to follow equivalent restrictions.
You may opt out of future contributions to these optional activities by contacting support through our contact form, without affecting your access to Gratona. Following receipt, we will stop creating new contributions from your Customer Data for these purposes. This does not require withdrawal of information already lawfully anonymised and shared, subject to applicable law.
Google Workspace data is excluded from these optional activities. Restrictions that apply to data obtained through other connected services remain in effect.
6. Connected Apps and Integrations
Your organization may choose to connect Gratona to third-party applications, API integrations, or AI assistants such as the Gratona ChatGPT or Codex connector. You are responsible for authorizing only admins and connected services that are permitted to access your organization's Gratona workspace data.
Connected apps may access donor, sponsorship, recipient or beneficiary, donation, report, saved view, note, activity-log, and administrative account data that the connected admin is allowed to view or use in Gratona. Use of third-party connected services is also governed by those services' own terms and privacy policies.
7. Acceptable Use
You agree to use the Service only for lawful purposes and in accordance with these Terms. You may not use the Service for any fraudulent, deceptive, or illegal activities.
8. Termination
Unless an accepted order or signed agreement specifies a fixed term or different termination rights, either party may terminate this agreement at any time. Upon termination, you may export your data within 30 days. After 30 days, your data may be permanently deleted.
9. Limitation of Liability
To the maximum extent permitted by applicable law, Gratona will not be liable for indirect, incidental, special, consequential or punitive damages, or lost profits or revenue, arising out of or relating to the Service or these Terms, even if advised of their possibility.
Gratona's total aggregate liability arising out of or relating to the Service, these Terms and any applicable Data Processing Addendum, across all claims and legal theories, will not exceed the fees paid or payable by you to Gratona for the Service during the twelve months immediately preceding the event first giving rise to liability. Related claims are treated as arising from the first such event; multiple claims do not increase this aggregate limit.
These exclusions and limits apply to contractual confidentiality, privacy and security obligations to the extent permitted by applicable law. They do not restrict liability that cannot lawfully be limited, individuals' mandatory rights, supervisory authorities' powers, or liability under applicable Standard Contractual Clauses to the extent a restriction would contradict or undermine those clauses. Expressly agreed refunds remain payable on their stated terms.
10. Relationship with other agreements
An accepted order or signed service agreement takes precedence over these Terms for the purchased scope and any terms it expressly changes. For the protection of customer personal data, mandatory transfer clauses prevail, followed by the accepted Data Processing Addendum and its completed schedules, then the service agreement and these Terms. Documentation and roadmap pages do not by themselves add purchased services or release-date commitments.
11. Contact
For questions about these Terms, please use our contact form.